Ep 27 - Oops-a-Doozy! Waxing Dos & Don’ts

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[music] 

 

00:49 S1: You are listening to ASCP Esty Talk, where we share insider tips, industry resources and education for estheticians of every stage of the journey. Let's talk, 'cause ASCP knows, it's all about you. 

 

01:05 Emily Morgan: Hello everyone and welcome to ASCP Esty Talk. I'm your host today, Emily Morgan. I'm a licensed esthetician in the states of both Massachusetts and Colorado, and I'm also the Membership Program Manager here at Associated Skin Care Professionals. We share all kinds of great information on this podcast from insider expert tips to resources on all the topics you can't get enough of, like ingredient deep dives, esthetic-specific business tactics, and so, so much more. And sometimes we're just here for some Esty real talk from one esthetician to another, or as I like to say now, from one e to the other e. [chuckle] Today, we are joined by the fabulous Ms. Ella Cressman. Please welcome Ella to our podcast. Hello, Ella. 

 

01:54 Ella Cressman: Hey, Emily, I'm super excited. How much fun is this?  

 

01:58 EM: I know. I am so happy to really do my first podcast episode with you, so thank you so much for being here. 

 

02:05 EC: I'm honored, thank you. 

 

02:07 EM: So Ella, not that you really need any sort of introduction at this point, but for anyone that is new to our podcast, just joining in or I don't know, lives under a rock and doesn't know who you are, tell us a little bit about yourself, your career in esthetics and then I'll kinda go over a little bit about myself. 

 

02:27 EC: Oh, thank you so much. My career in esthetics actually began with a blackhead, and it was a blackhead that changed my life, and we'll save that story for another time. But I ended up... I have a business degree. I was in industrial construction, and so the natural progression from industrial construction and water and wastewater treatment plants is into beauty. So I began my career in esthetics, I went to school at night and so... And weekends, so it took me a little bit longer, and then I immediately... I knew this was what I love, right? I immediately went into working for myself, so renting a booth and... Well, it's called it a booth but it was really a room, in a cute little boutique salon. 

 

03:05 EC: That happened in 2007, and we all know what happened in 2008. So here I went from this cush career where I was getting paid, first of all, second of all, I had benefits like health insurance and 401 [k], to where I was paying for somewhere to work while building a clientele right before an economic crash. So quickly I learned the hustle of verbiage to get a clientele and to retain a clientele, but then I also started just expanding on that. So I entered into the world of product sales and education, and from there became an organic skin care formulator, and I just became obsessed with ingredients and how they work. Part of that was my education and understanding what I didn't understand and what I didn't get it in school, and so having to self-teach. And then I wanted to share that with everyone that I came across as a rapid educator, "Hey guys, this is how this really works." So from then on, it's just been awesome. So I now have my skin care practice for 13 years in a thriving brick and mortar. I no longer rent a room in a shop, I have my own shop. And just reinventing, constantly reinventing, constantly learning, and that's one of the reasons I absolutely love this industry. 

 

04:13 EM: One of the things that I always love about talking to you too, is that you've had so much experience in this industry, and I consider myself a, "Baby esthetician." I, to be honest, I have not been in this industry hands-on for super long. I graduated in 2016 back in Boston, and I worked in a treatment room for about a couple years before I moved from Boston over to Denver, and I found my liability insurance company, ASCP. And I knew that I had to go to work for them, and so I kinda switched gears going from treatment room to more of a corporate setting and supporting estheticians in that way. But you know, that being said, I am just a sponge for so much information, so I love talking to you and hearing about all of your experiences. And that being said, some of the experiences I wanted to talk about today specifically are what is one of my probably least favorite treatments to do, which is waxing, which is interesting, right? 'Cause waxing is really one of the things when you first graduate school, I mean, what a great way to get experience, start making some money by doing waxing, but I feel like I had some experiences that maybe just contributed to my... I don't wanna say total dislike, but waxing was definitely not one of my favorites. I was... 

 

05:39 EC: Yeah, like apprehension. 

 

05:41 EM: Right, like facials, microdermabrasions, lash extensions. I was like, "I am all about it." Waxing, I was like, "Okay, I guess I'll kinda do it." So we're kind of referring to this series as our oopsy-doozy series. [chuckle] And so going into some waxing oopsy-doozies, when I was in school, one of my very first experiences with ever getting waxed ever. So you remember, you're in school, you have to grow out all your hair. And it's like a two-month long process, and you're like, "Oh Jesus, I have not seen any of my hair this long in forever." 

 

06:19 EC: Can't sleep at night 'cause you're making friction with your leg hairs in the sheets. [chuckle] 

 

06:23 EM: Right. You're just like, "Wow, it's a little toastier over here than usual." So here I am, little baby student esthetician, Emily, and I am getting ready to get my armpits waxed for the first time. 

 

06:36 EC: Oh Geez. 

 

06:38 EM: Yep, and so it's like 3 inches long, just kidding, it's probably not 3 inches, but it felt like it was 3 inches. And my instructor... I'm the demo, so my whole class... Picture this, I'm lying on the bed, armpit up. Hair is waving in the breeze, and all my classmates are surrounded by me, my teacher is going through the dos and don'ts of what you do and how to prep, and so she preps my armpit or my underarm, as we said in class, and she applies the hard wax to my underarm. And I'm just like, "Oh yeah, it's warm, but whatever." I feel like I have a pretty high tolerance for pain and I'm just like, "Yeah, whatever. I'm sweating a little bit and all my classmates are real, real close here, but let's do this thing." And she ripped the wax, and I thought my soul evacuated from my body for a moment. 

 

07:34 EC: Oh geez. Oh my goodness. 

 

07:37 EM: And so what ended up happening was... And she was sweet as pie. I actually went to go work for this instructor for a little while, and so she was super sweet, great experiences, but she really just went in with one strip and pulled all of the hair out. And we had to go back and do some touch-ups, but I was like from that experience, I just really learned, if I'm ever doing a wax on anyone, I really need to do... I really need to break it up into sections, and I really need to make it quick, obviously, 'cause you don't wanna be laying there forever. But I was like, "Whoa, a one and done strip, that is not the life for me. I don't think... " [chuckle] 

 

08:19 EC: Well, I think that that lends to the old saying, "There's more than one way to skin a cat," and I think that is appropriate, and there's more than one way to wax a pit in our industry. [chuckle] 

 

08:29 EM: Absolutely. 

 

08:30 EC: And I think that one of my biggest tips, one of the things I do is I really lead up my clients. I tell them, "This is gonna be horrible. This is gonna suck so bad for like 15 seconds." Because then they're bracing themselves for the suck like, "Ow!" But it's really not that big a deal. And the other thing is, did you know... Do you remember if she stopped your nerve? Did she immediately put pressure afterwards?  

 

08:58 EM: She did, which helped. 

 

09:01 EC: Okay, Okay good. [chuckle] 

 

09:03 EM: Right. So at least, there was that, but I was just like, "Oh my gosh. I don't think that I could... " And I'm thinking I have a pretty high pain tolerance, but that one and done is... Yeah, it hurts. And so from then on, I just knew if I'm working with my clients... I like that you prep your clients for the absolute worst, so at least then they can be like, "Oh, well, that wasn't so bad." But a few strips here and there, like you gotta take your time. It's all about the hair growth, right?  

 

09:30 EC: Totally, totally. 

 

09:32 EM: Have you ever had it too, where you wax someone and you do all the things, "Okay, this is gonna suck," and you lay this, whether it's strip or the hard wax down and then you go to take it off and like four hairs come up? And you're like "Okay." 

 

09:43 EC: Oh gosh. 

 

09:46 EM: We're in for something thing here. 

 

09:46 EC: Oh dang. Yeah, that's another hard one. 

 

09:48 EM: Actually, I totally wanna hear some of your experiences, but that actually reminds me of another experience I had where I had a client come in and we were still primarily using hard wax, we hadn't quite gone into the realm of strip wax and... This woman... 

 

10:04 EC: Wait, is this in school or after?  

 

10:05 EM: This is still in school. So we're actually in clinic, and so we're seeing clients, we're seeing the real people, we're not seeing our students and our friends and our teachers, these are actual paying customers. So this sweet little woman comes in and she wants the full body waxing experience. And I'm like, "Oh, oh, am I prepared for this?" And I did have an instructor come and help me, but I maybe waxed this poor woman's legs for 45 minutes. 

 

10:40 EC: Oh my God. [chuckle] 

 

10:43 EM: And I was just... I could not get these hairs to pull up and I could see them, and I was just so frustrated with what was going on, and I was probably so early into the clinic experience at that point that I must have done something wrong there. But once I switched over to strip wax for legs, it was such a game changer, and I was like, "Man, if I just had this with that woman, she wouldn't have had to sit there with me messing around with her legs for 45 minutes." 

 

11:14 EC: Oh girl, she knew what she was getting? She knew, and that's awesome. 

 

11:17 EM: It's so interesting how that happens with wax selection and things, you learn only so much in school. The rest of it... I mean, this whole industry is the school of learning. We get a certification or a license and then we continue to learn. And you mentioned in school. In school, I had waxed one eyebrow and by one eyebrow, I mean the left one, and then I had waxed... I was really good at legs. In fact, I ended up starting to teach legs to the other students when I was in there, because of course I had authority, but really I didn't. And the other thing is, I witnessed one, I witnessed, because this was night school... And remember my schooling was subpar in my opinion. But I'm grateful for that because it made me very thirsty for learning afterwards. But I had seen one Brazilian, but... There was five of us so we can only participate so much. So one girl got, you know the left labia, the other girl got to right labia, the other girl got the hood, and that was it. So two of us were like, "Okay, well, we saw that." 

 

12:19 EM: So when I started my business, I was so thirsty for clients girl, I was like, "Yes, I can do that. Yes, I can do that. I could do anything." And one of the stylists at the salon that I was renting the room at, she's like, "Oh, my sister-in-law wants to come in and get a bikini wax, just a bikini wax." I'm like, "Oh, no problem." Dang, [chuckle] 'cause I was sweating. I was so nervous. Remember, I had just witnessed, I had never even put any kind of groin, any kind of leg, but we were of course, privy to like, if you get it in the crease, you're gonna bruise and all these different things. So here comes this girl, hair is about 3 inches long. And you remember in school, we learned to trim right, but I was so nervous about trimming, I'm like, "I'm just gonna go for it." Wax selection and wax temperature is so important. So I go in with soft wax thinking I'm gonna... That's what we watched. We watched a Brazilian with soft wax. 

 

13:15 EM: And so I go, I put it down, I lay the wax down, I lay the strip down. I go to pull off the strip, and it was a palm strip, so half the palm strips stuck to the wax and spotted little ones came up of wax. So now there's 3 inches of hair, wax and wax strip, and I'm holding the rest of the wax strip like, "Dang," but not sweating, I'm like, "I'm gonna... You can't let them see you sweat." So I keep going, I lay over and I finally got part of it up, but the wax had matted the hair. So the other thing I remembered in school is, "Oh, just to put a little oil on a cotton ball. [chuckle] it'll dissolve it." 

 

13:54 EM: So this poor thing, I kept going on and I started doing these little strips, and I would put... As I was going, I'd put a little bit more oil on a cotton ball and put it and let it just set, and then I moved to the other side. I moved to the other side, I moved to this side. The poor thing looked like she had a mange because it was spotted, some removed, some not / Santa in a headlock because all these cotton balls are stuck to wax that were all over her, and I ended up telling her... I ended up pivoting and making it her fault. [chuckle] I was like, "Well, I think that your hair was just a little bit too long. So let's... What I'm gonna do is I'm gonna reschedule you, let these little patches grow out for two weeks, I'll reschedule you. And then when you come back, then we'll trim you and it'll be good." And so... 

 

14:35 EC: And it's always gonna be better the next time, always. 

 

[chuckle] 

 

14:38 EM: Yeah. Well, don't you know, I sure went back to my school and I was like, "I don't know what the heck I am doing. I need to see more than... I need to do more than just see a Brazilian." So they did let me come back and I watched it. And then it was just in time, I was determined, "I'm gonna get this right." And I did. I got it right to where I can... I nailed it to where I can do a Brazilian in five minutes, front back, everywhere, boom, boom, boom, boom, boom. Because I was never gonna let that happen again. No more Santas in a headlock there and a crotch lock I guess it would be, but anyways. [chuckle] No WWE moves. But it's... Yeah, whoops! Oh. 

 

15:16 EC: It's just it's so interesting to hear how bad you can be in the beginning when you're still learning, and you're just like, "Oh, my God! How can I ever get better at this?" But you do, you just... You plough through and you just get better and better until it's like you don't even have to think about it anymore. Or you don't, and you just said what you said earlier. You said, "I like the facials and the microderm," and I think that's one thing we do in this industry, is that we have to master every single modality and every single new trend. I don't do lash lifts, I don't do lash extensions, I don't do permanent makeup, but I refer to people who do. And I have since retired... I have a select number of clients because I can get them in and out [chuckle] that I will perform waxing services on, but I don't like it. I like looking at hair growth like on a man's chest, for example, or on a man's back or an armpit. But that's not what I wanna do, but there's people that love doing that and they should. And that's... And then they master and then they'll send me their corrective work. So you nailed it there, too. [chuckle] I'm sure you have even more fun stories, too. 

 

16:32 EM: Well, fun, well, is subjective. I do have another... If I'm thinking back, I do have another experience that was, again, it was done on me, but I feel like you really learn a lot when something has happened to you personally because you really... You feel it, and you just always keep in mind, "You know, I don't ever think I want my clients to feel like this again. [chuckle] So I'm gonna take what I have learned from my own personal experience and I'm going to adjust accordingly." 

 

17:09 EM: This experience here, I was getting my legs waxed, and again, this was during a time when, again, in school, this was during a time when we were only doing the hard wax, we weren't doing strips or anything yet. And I was working with one of my really, really close friends who I'm still very close with her today. And we're just, we're chatting and we're gossiping and so... I'm the client, so I'm like, "Whatever. There's nothing, really, that I need to strictly pay attention to unless she's gonna do something awful and burn my face off." But maybe she's a little distracted and so she's putting the wax on my legs, pressing it down to really press the wax in, and we're chatting. And she goes to pull, doesn't really give me a heads-up, just goes. And the wax did not come off my leg. So it was clearly not ready to be pulled off. And with the heat and the friction of it being pulled when it's not ready to go, she freaked out because it just totally pulled my skin. 

 

18:17 EM: And so she pressed it back down, pressed it back down, applied a little bit more hard wax just get it in an okay, maybe place again. And she did pull it off. And so we got it off, but my leg immediately had bruising all... And it was, of course, it was a super long strip, so it was all the way up and down my leg. And I just had total hematoma bruising. It wasn't just bruising. You could see where all the little blood vessels burst. And the poor thing was just so distraught and just like, "I'm so sorry." And to be honest, it didn't hurt too, too bad. I would say it looked worse than it felt, but the lesson there is just you really have to pay attention when you're working with something like heat and wax, and especially you're the aesthetician, you're the professional, and your client... Some clients, I feel like they wanna just be quiet, they need to focus to get through the wax, and that's fine. Some like to chat through it so that the sensations are dulled. And so if your client is chatting with you, you still can listen, but you have to be focused 'cause otherwise, you don't want your client walking out blotting blue. 

 

19:32 EC: If that was a bikini. [chuckle] 

 

19:33 EM: Yeah, right. Exactly. Imagine if that was your bikini or your face. 

 

19:42 EC: That's why I always start out, "Tell me something about you," and I'm really not listening. I'm just... 

 

[vocalization] 

 

19:48 EC: Oh, wow. 

 

19:49 EM: Right, right. 

 

19:50 EC: But you... That's interesting that you have that experience, too. And how those experiences lend, it's like... When you got out, did you use soft wax or hard wax on legs?  

 

20:00 EM: So when I got out, I used hard wax, still. I honestly loved hard wax. Oh, sorry, on legs? No, I use strip wax. 

 

20:07 EC: Okay, there, boom!  

 

20:10 EM: Yes. 

 

20:10 EC: Because that... So a very similar experience to me. So you get your little besties, your little esty besties in school. I had mine, her name was Britney, and she and I were like peas and carrots, and she had red hair so it was interesting. She was probably the carrot. But she and I were besties. We were always doing... We were always partners, everything. One day, I think it was my birthday that I took the night off. Anyway, there was this other girl in our class named Mary, and she was a lot off, not a little, a lot off, so we called her scary Mary. 

 

20:40 EC: So Britney and I were... We had started together, we were two of one session, and then, so we were the seniors and Mary had come in, was whatever, freshman junior. I missed school one night because it was, I think, a family member's birthday or something, and Britney called me and she was like, "Where are you? What... Please don't ever miss class again. It was eyebrow wax day and scary Mary insisted on doing my eyebrows, and now I only have one." And I'm like, "What are you talking about? Calm down. What are you talking about?" She came over to my house, and sure enough, they had used soft wax and they put soft wax in the arch, put a strip down, pressed the strip, and at that time, that wax migrated into her thread. Yeah, and then when she took it off, half her brow left. 

 

21:31 EC: And so Britney was so expressive with her eyebrows, like anything was so severe like, "Oh my gosh, no way." Like, "Oh my gosh, my eyebrows would be very lifted and no way." She was very expressive with her eyebrows in the first place, and so to lose them, she was absolutely mortified. So it was because of that, no, I wasn't even there, but it's because of that, that when I did get out, and do, I remember I did one eyebrow in school, when I got out, I would take my time mapping, but I would only use hard wax because it would not have that opportunity. And still to this day, I mean, that was like in 2006, still to this day, I remember that story, I remember the panic in her voice, and so we ended up having to... I think make-up was the next module after that, and so recreating them, but it's interesting too how you're selective, I select different, how you have a preference based on your experiences. 

 

22:23 EM: Totally. And one of the things I think that really... I don't wanna say it freaked me out, but kind of... I don't know, it was a little overwhelming to get into, is brows. I mean, brows for the longest time, especially in the last few years, have been everything, you know, everyone is so focused on how your brows look that, you mess them up, I mean, someone's coming for you, man. 

 

22:51 EC: I imagine ASCP probably gets a lot of... Do they ever get brow claims?  

 

23:00 EM: So yes, we actually... Waxing claims are the highest... I won't say cost-wise when we have to pay out a claim, it's probably not the highest, the highest is probably chemical, chemical peels, chemical burns, but the most common claim that we get, number one is waxing. And I actually do have a quick story that we like to share when we go on... Do student presentations, or visit schools, or we're just chatting with other aestheticians, and this story, which you can totally read about in the news, it did happen quite a few years ago, but I'll try to find that link and put it in the show notes for anyone that wants to read more about it, but this woman had been going to a nail salon four years, I know, if you all could see Ella's face right now!  

 

[laughter] 

 

23:53 EC: It's super pretty and it's definitely not going [23:55] ____. 

 

[laughter] 

 

23:58 EM: So yeah, so there's the first mistake there, she was going to a nail salon 'cause she was getting her nails done there, might as well get her brows waxed there. Had been going to the same person for years and years and years. And she was going in to get another brow wax. I think she was heading to a wedding or she was heading to some special event. And her regular brow technician, I don't know if she was an aesthetician or not, so we'll just call her a brow technician, her regular brow person was not in, and so she had somebody brand new and was just like, "Oh, whatever." So she goes, lays down, the wax gets applied, and this woman's thinking, "Wow, this is a little hotter than usual, but what do I know? Wax is supposed to be hot 'cause it's supposed to pull the hair out, so what do I know?" 

 

24:48 EM: So she applies the wax, strips it off, and she still had brow hairs there for sure when she left, but she was like, "Oh, my skin's a little more reactive and a little pinker and angry more than usual." She paid cash, didn't get a receipt, 'cause it's just a little nail shop and left. The next... Or that same night, she was like, "Alright, my brows like... My skin is really starting to hurt, the redness hasn't gone down, like this is killing me." And the next day she woke up and she had blisters all over her forehead, in her brows, so... 

 

25:30 EC: In her brows?  

 

25:31 EM: Yeah, so just like it had totally bubbled over. So she goes to the emergency room and she gets treated and her doctor is like, "You have third degree burns." And this girl was just like, "I did... " 

 

25:46 EC: Third degree!  

 

25:47 EM: Mm-hmm. And... Yeah, so super serious. She had to get a ton of treatment on the burns, but while she was there, she had developed an infection, and so they were trying to combat the infection with the burns, and she ended up losing all of her eyebrow hairs and her skin had scarred over, and so now she's left with no brows, no nothing, and that's right on the front of your face, that's your expression. That's everything. And so she goes back to this nail salon to be like, "Hey, I have all these hospital bills and medical bills, and y'all did this to my face, I mean, I shouldn't have to pay for this." And Ella, they denied ever knowing her. 

 

26:36 EC: Oh my goodness. 

 

26:37 EM: They were like, "We've never seen you in here before, who did you see? We don't have a record of you being here." And this poor girl, she paid cash, she never had receipts, so she was just left with... 

 

26:50 EC: Sorry. 

 

26:51 EM: Right. 

 

26:52 EC: Oh wow. 

 

26:53 EM: Yeah. I mean, that's a huge oopsy-doozy... 

 

26:57 EC: Yeah. 

 

26:57 EM: But... It was, the brow tech was clearly just not either not paying attention or wasn't licensed to that, and... 

 

27:06 EC: Not trained!  

 

27:07 EM: Not trained, and when push came to shove, they were just like, "Well, we don't know you. We have got nothing to do with this." It's scary. 

 

27:15 EC: Well, I think that is one severe story. I think, I'm gonna be honest with you, I have, I'm guilty of lifting people's eyebrows before too. I mean, it can happen to these people and it can happen to a seasoned professional. And so some of the questions I think are important, especially for eyebrows, is, are you using a retinol? What's nice is that ASCP has those consent forms and in those consent forms, you can also customize from that and are you using retinol? Have you been outside? You know, some of those questions because you do get complacent 'cause you think I'm good, I know what I'm doing, but just checking in each time. 

 

27:49 EC: One time I was getting ready to do someone's eyebrows and I was like literally getting the wax on the stick and she was like, "Yeah, I spent the afternoon in the sun," and I'm like, "Well, I can't do that on you today!" But I mean, I'm guilty of lifting. It's been an experience for me because I've learned about it. Luckily, I have them sign that consent form ahead of time and then learn how to get around it, this made me a better waxer, but it can happen to anybody. It could happen to a licensed pro, the very seasoned pro, it can happen to a baby aesthetician and it can happen to everything in the middle, so it's a good thing to be, make sure your I's are dotted and your T's are crossed. 

 

28:27 EM: Exactly, 'cause even, so even if you are doing all those things right, at least technique-wise, if you're the type of aesthetician that is sharing a room maybe with somebody else. 

 

28:38 EC: Ew!  

 

28:39 EM: And you're always... 

 

28:41 EC: And I'm not sharing a room ew, but I know where you're going ew. 

 

28:43 EM: Ew! Sharing a room? Gross! Ew! No. If you are sharing a room and you're sharing equipment and everything, you have no idea what that other person has done. So say you have your wax pot and you've got all the dials set to exactly what it needs to be every single time. You don't know if someone else popped into your room, turned that puppy up, turned it down, so you just have no idea, and it's just so important to always cross-check, double check, cross those T's, dot those I's, every single time, because even if you're doing everything right, someone else may have come in. 

 

29:24 EC: It happened to me like four months ago, maybe. Wait, what was four months ago? Maybe it was right before COVID, maybe it's like 10 months ago. I came in and I was getting my room ready, I was like, why are my dials set? What's going on with my... And of course, I was not as delicate as I came out to the other girl, "Why are my dials off?" Normally I'm super nice, by the way, so the one girl was like, "Oh, sorry about that. My wax wasn't hot, so I thought I'd use yours, so I just wanted it to get hot real quick," and I'm like, "First of all, no, you don't turn it up to get it hot real quick, if it's not ready, it's not ready. Second of all, Don't, no, no, no. Don't use my stuff. Ew! No sharing. No sharing! No, you figure out your own stuff. Use your own room." 

 

30:08 EM: Well, this was so fun. I just love, I love sharing these stories. Even if waxing is not my favorite thing, I just, I feel like I love talking about it, and I feel like people love hearing about it, 'cause it's just, there's so much that can happen. So many unique experiences that can come along with waxing. It's just so important to take your experiences and learn from them and just get better. And if waxing is what you wanna do, take your experiences and learn from it and just get better and better every time, make sure that you're, like we said, just double-checking everything 'cause I can't stress that enough. 

 

30:51 EC: Indeed, I agree. I concur. 

 

30:55 EM: Well, thank you so much for popping on here with me, Ella! This was so fun. Do you have anything else that you wanna share or where can people find out about what you're doing and learn more about you and just connect with you?  

 

31:11 EC: Well, you can also catch me on ASCP Esty Talk- Ingredient Decked Out series, and we get to explore how ingredients work within the skin, so that's a lot of fun. 

 

31:21 EM: From the ingredient junkie herself!  

 

31:27 EC: Indeed, that's me. One of my favorite things is ingredients because it's just so fun to talk about. But other than that, I think just in the notes we'll have my click-tos, but you can also find me on Facebook, Instagram and hhpcollective.com. 

 

31:41 EM: Wonderful, well, thank you so much again for joining me and thank you to everyone who listened into this episode of ASCP Esty Talk. Hope you all have a great day and we will talk to you next time. 

 

31:53 EC: Thank you for having me, Emily, have a good one. 

 

31:56 EM: Thanks for joining us today. If you like what you hear and you want more, subscribe. If you wanna belong to the only all-inclusive association for aestheticians that includes professional liability insurance, education, industry insights and an opportunity to spotlight your sick skills, join at ascpskincare.com, only $259 per year for all this goodness. ASCP knows, it's all about you.