What's My "Member Email"?
Your member email is the primary email address we have for you and where we send correspondence. If at any point you'd like to update your email address on file, simply log in with the existing address on file, clicking "Update My Contact Information," and provide your new email address. Going forward, this will be the email used to log in.
Forgot Your Password?
Your password is case sensitive, meaning you do need to use appropriate capitalization, i.e. Smith or Smith-Jones. For security purposes, we encourage members to update their password upon logging by clicking the "Manage My Account" link in the left sidebar. If you've updated your password and have forgotten it, submit your information via the "Request New Password" form, and you will be sent a link to reset it.
Membership Expired?
No problem. Your account is still valid, even if your membership has lapsed. Simply use the email address you have/had on file with us, along with your default password (last name). If you're still unable to log in—even after trying your various email addresses—give us a call at 800-789-0411 and we'll get you set up.
Still Can't Login?
- Check your email address. Be sure you're using the correct email address. Remember, it's the address we have on file for you—maybe even an old one you don't use anymore.
- No email address on file? Perhaps we don't have an email address on file for you? Please contact us at getconnected@ascpskincare.com, or call 800-789-0411, and we will be happy to update the information and enable you to log in.
Otherwise, consider the following:
Check Your Cookie (Privacy) Setting
A "cookie" is a bit of information a website writes to your computer so the site recognizes you when you return or log in. ASCP online properties only use cookies to track session information. No personal information is stored. If your computer setting doesn't allow cookies, then the website can't recognize your login. To check your cookie setting in Internet Explorer:
- Select "Tools" from your menu bar
- Click "Internet Options"
- Select the "Privacy" tab
- Set your privacy setting at medium
Check Your Security Settings
Your security setting manages safe Internet browsing. If you're unable to login to the ASCP Members section, it may be because your security setting is too high. To check your security settings in Internet Explorer:
- Select "Tools" from your menu bar
- Click "Internet Options"
- Select the "Security" tab
- Set your security setting at medium
Still Having Issues?
Contact ASCP at 800-789-0411, 7:30 a.m.-5 p.m. MT, Monday-Friday. Or email getconnected@ascpskincare.com.